Frequently Asked Questions
Everything you need to know about shopping with BESARME for your home essentials.
What is the standard shipping timeframe for BESARME orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Does BESARME offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that certain oversized furniture items may be subject to a restocking fee.
How can I ensure the quality of the materials used in your products?
At BESARME, we prioritize craftsmanship. Each product page includes a detailed description of materials used. We source sustainable woods, high-grade textiles, and non-toxic finishes to ensure longevity and safety in your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery. Provide your order number and photos of the damage, and we will arrange a replacement or full refund immediately.